Skip to main content

FAQ — Frequently Asked Questions

FAQ — Frequently Asked Questions

FAQ — Frequently Asked Questions

Answers to the most common questions about LED neon signs, illuminated letters, light boxes and our services. Manufacturer since 1997, ⭐ 5.0/109 Google reviews.

General information

How are LED neons different from classic glass neons?

Traditional solutions are based on glass and gases, while our LED neons are made from durable plastic. They are free of mercury and harmful substances, and thanks to their flexibility they don’t break on impact. Importantly for your wallet, neon signs in LED technology are a much more affordable alternative to glass.

How durable is this lighting?

You can enjoy your neon’s glow for a very long time — the average lifespan of LED diodes is around 50,000 hours of continuous operation (about 11 years at 12h/day).

Can I install a neon outdoors?

Absolutely! If you’re planning an outdoor neon, we’ll prepare a fully waterproof IP65 version, resistant to all weather conditions.

What else do you offer besides neons?

Our offer is comprehensive visual advertising. We create, among others, illuminated letters (frontlit, backlit with halo effect, sidelit), LED light boxes and decorative bulb letters. We’ll choose the ideal solution for your brand without unnecessary compromises.

Technical aspects and installation

What voltage do LED neons run on?

All our neons and illuminated letters run on a human-safe voltage of 12V. We use energy-efficient LED diodes — operating costs are significantly lower than traditional glass neons.

Is the LED width 6 or 8 mm in Classic LED Neon?

Classic LED Neon™ comes with a fixed light tube width of 6 or 8 mm, depending on project requirements. The wider 8 mm option is better for large signs viewed from a distance; 6 mm is for finer detail and smaller formats.

How is a wall neon installed?

Every neon ships with an installation guide and mounting kit (screws, spacers, template). Drill a few holes, fasten the screws, plug the power supply into a 230V socket. The whole process takes 30-60 minutes. No electrician required.

What about mounting on the facade or outdoors?

For outdoor or facade installations we recommend our backlit aluminum letters or frontlit letters, both available in waterproof IP65 versions. Large facade signs can be installed by our installation team for clients in Poland.

Ordering and production

How long does production take?

Standard turnaround is 15 business days from design approval. We also offer 5-day express production. Shipping via DHL/DPD across Europe.

How do I order a custom LED neon?

Use our online neon creator — type your text or upload a logo, choose color and size, and the configurator instantly shows a 1:1 visualization and exact price. After approval, we begin production. For custom B2B projects use our contact form.

What file formats do you accept for logos?

Vector: PDF, SVG, AI, EPS (best for accurate reproduction). Raster: PNG, JPG (creator auto-vectorizes). For complex graphics we recommend vector files. See our Logo Neon page for details.

What colors are available?

A full palette of monochrome colors (warm white, cool white, red, blue, green, pink, orange, purple, yellow) plus RGB neons with remote-controlled color changing. Pantone matching available for brand projects. See the full palette in the online creator.

Payment, delivery and warranty

How does payment work?

For private customers: full payment up front. We accept bank transfer, BLIK, payment cards, PayU. For businesses: VAT invoice with payment up front, or for repeat clients with deferred terms 14/30 days.

Do you ship internationally?

Yes — we ship across Europe via DHL/DPD. Shipping costs are calculated automatically in the checkout based on destination and weight. Local pickup is available at our facility in Wrocław, Poland (Działdowska 32).

What warranty do you provide?

We provide a 2-year warranty covering LED diodes, controller, power supply and craftsmanship. In case of failure during the warranty period, service is performed free of charge. For business B2B contracts of 10+ units, extended SLA terms are available.

What if my neon fails after the warranty?

We offer paid post-warranty service. Most repairs are simple (power supply or controller replacement) and can be performed remotely with our guidance. For more complex issues, ship the neon to our facility — courier costs at our expense for warranty issues, customer expense for post-warranty.