Customer trust is the foundation on which we have built Fabryka Neonów from the very start of our LED operations in 2015, and the parent company OMINEO Group sp. z o.o. — since 1995. Over decades on the illuminated-advertising market and more than 15,000 completed individual LED orders, we have learned one thing — an honest customer opinion is the best recommendation. That’s why we transparently publish all ratings in one, external, independent channel: the Google Business Profile of “Fabryka Neonów” / OMINEO.
Our current rating in Google Business Profile is an impressive 5.0 / 100+ reviews on Google, from verified customer ratings (as of May 2026). It’s a result you can’t “buy” or manipulate — Google verifies reviews based on the authenticity of the reviewer’s account, and we have no influence whatsoever over their content or star count. Every review comes from a person who found us in search or on Google Maps and chose to share their experience.
We encourage you to check the reviews on our Google profile yourself — you can read them in full, sort them by date or by the highest/lowest rating. Below we include the embedded Google Maps link to the reviews.
Reading reviews from recent years, four recurring themes stand out — the things customers appreciate most often. Below are concise summaries of those themes — without attributing them to specific individuals (the original wording is available on Google Maps):
Customers repeatedly highlight that we stick to agreed deadlines (10 working days standard, 3-7 working days in express mode) and deliver orders by courier on time within Poland and across the EU. It’s especially appreciated by couples who ordered wedding neons — the sign reaches them with a comfortable buffer before the ceremony.
The second most frequently recurring theme is build quality — even LED light output, clean soldering, precisely cut backing, no cracks or imperfections. Customers compare our neons with cheap products imported from Far-East marketplaces and consistently report a clear difference in durability and aesthetics.
The third recurring topic is the relationship with our Customer Service team — fast email replies (24-48 hours), design support, willingness to make changes to the 3D visualization before production, patient answers to technical questions. For many customers, it is precisely this element that tips the decision in our favour over a cheaper competitor.
Finally — customers appreciate that the 3D visualization we email before starting production matches the product they unbox. No “I expected something different” disappointments. That’s how our design processes have been running for the past several years.
We picked Google Business Profile (formerly Google My Business) as the single channel for collecting reviews because it is independent, transparent and widely recognised. Every review must be posted by a logged-in Google user whose account is active. Google automatically detects and removes manipulation attempts (fake accounts, paid reviews, reviews copied from other sources).
If you have ordered a neon from us and want to share your experience — you’ll help us a lot by leaving a review. Other customers will definitely appreciate specific details: what you ordered, what size, whether it was an individual project or a creator order, how the communication went, how the neon performs in daily use.
Every review — whether enthusiastic or constructively critical — helps us grow. Thank you in advance for every minute you take to share your thoughts.
Despite a 5.0 average — nobody is perfect, and every company can make a mistake. If for any reason your neon did not meet your expectations, we encourage you to contact us directly first, before you post a review. More often than not, the issue can be resolved quickly — with a replacement, a correction or a discount. Get in touch with us:
We handle complaints within 48 hours (the substantive decision is made within 14 working days). The scope of warranty cover is described in the Warranty section, and returns (with the statutory exceptions for personalised products) on the Returns page.
Want to see for yourself why customers recommend us so eagerly? Design your neon in the online neon creator in just a few minutes — pick the text, font, color and size. You’ll see the price live, and the 3D visualization will land in your inbox within 24 hours. For individual projects (logos, illustrations, non-standard shapes) use our tailor-made project form — you’ll receive a quote and a visualization within 24-48 hours. Check out our shop with ready-made neons too.
And if you represent a company — visit our B2B page, where you’ll find individual commercial terms, deferred-payment invoices and wholesale discounts. EU companies with an active EU VAT number benefit from intra-Community supply at 0% VAT after verification in VIES.
Got a question before ordering? Drop us a line at bok@fabrykaneonow.pl or call +48 731 08 00 00. We’ll be happy to advise.